We run knowledge operations for B2B software teams. Each month we test what your help center and AI agent tell customers, fix what’s wrong, and keep content current with each release.
Go to Billing, choose Export, and pick CSV or PDF. All plans can export up to 24 months of invoices.
Go to Billing, choose Export, and pick CSV or PDF PDF. CSV export is on the Growth plan and above. All plans Starter and Growth plans can export up to 24 12 months of invoices.
Sample article. The company and details are illustrative.
Results from programs our team has led
Your support team learns which articles to skip. Your AI agent repeats them to customers, and some agents count those conversations as resolved.
A monthly service that does the work of an in-house knowledge team, without the hire.
From $7,500 a monthThree-month minimum. Month one is a full audit.
See what’s includedReview reminders, release triggers, and feedback routing, set up in Jira, Confluence, Salesforce Knowledge, SharePoint, or Power Automate.
Each one has a probable cause and a remedy we build into Knowledge Ops.
Probable cause
It answers from articles written before your last few releases.
Remedy
A monthly accuracy run, with fixes ranked by what each wrong answer costs.
Probable cause
Duplicate articles, and no one owns any of them.
Remedy
One article per question, each with a named owner and a review date.
Probable cause
Documentation sits outside the release process.
Remedy
A release trigger in Jira that opens a documentation task the day the release ticket does.
Probable cause
Page views are the only measure.
Remedy
A monthly report on accuracy, open gaps, and the tickets wrong answers caused.
Probable cause
Migrations copy outdated content along with the good.
Remedy
An audit before the move, then a verified cutover. Our team has run migrations with zero downtime.
Alexander Dade leads our client work. These come from his managers and peers at Meta and O-I.
…he owned the knowledge foundation behind it, driving a large-scale KB feedback audit and delivering the knowledge-base overhaul that made the Co-Pilot recommendations trustworthy and deployable as the program scaled from experiments to production.
He effectively gathered information from various parties and distilled complex topics into easy to understand documents which were used across continents.
His collaborative approach was essential to expedite the adoption of CCMS and LMS programs that were new for the glass manufacturing environment.
One of Alexander’s standout strengths is his mastery of timelines and dependencies. He orchestrates multiple moving parts with precision, ensuring that projects stay on track and stakeholders remain aligned.
I had the pleasure of managing Alexander directly for 8 months and was more than pleased with his skill and thought leadership.
Three steps, and no commitment until the second.
Send us your help center address. Within five business days you see 25 real customer questions, which ones your content answers wrong, and why.
We build a 200-question test set from your tickets, score your content, price the wrong answers, and assign an owner to each article.
We fix what costs you the most, cover each release, re-test, and report.
You approve the test set and the scoring rules. If accuracy has not reached the target we agree on by day 90, we keep working at no charge until it does. Read the conditions.
A free assessment of 25 real customer questions, with the article behind each wrong answer. Delivered within five business days.
